The keynote address here at ad:tech Chicago was by Rishad Tobaccowala, CEO of Denuo and Chief Innovation Officer at Publicis Groupe Media. It took the form of an interview by Drew Ianni of ad:tech. Rishad offered some outstanding advice and comments and below is my take / synopsis of his various comments and statements:
The top 3 aspects of digital Rishad considers worth noting:
The issue with social is that it is relatively easy to scale the audience, but difficult to scale the marketing.
Both agency structure and client structures are not built for the future of marketing and needs to be changed.
One of Rishad’s biggest issues is that it is not about advertising but about marketing.
He referenced a recent study in terms of which all the various marketing and advertising channels were surveyed to measure its efficiency. Out of a scale of 100, TV scored 112. According to Rashid TV still works. Word of Mouth however scored 132. This is where social media comes in and where it can be utilized to market a company’s products and services.
He also believes that the single greatest thing a company can do to sell more is not advertising or marketing, but rather to have a superior product or service or a niche market. This will get people talking and do more for your business than any marketing or advertising. He cited Google and Apple as good examples of companies that get people talking.
One of the major benefits of social media is the way it allows a brand to LISTEN to its clients and detractors. Focus on those detractors and their influence and not just on your fans.

Drew Iani and Rishad Tobaccowala