
So, we all know that we live in the era of customer focus, making it easier for your consumer and , oh yes, making online transactions a breeze.
Well, this aint quite what I experienced with FlyMango this week.
My mother contacted me to ask whether I could book a ticket for her seeing that I fly between 4 and 6 times a month and that I do all my bookings online.
No problem, I said, it will be done in a flash.
It turned out that Mango was the cheapest ( Still R 1000 return, Cpt – Jhb) and I promised to book and pay right away. I have never booked with Mango, so did not know what to expect.
Once I got to the PAY NOW button, things started falling apart.
My options were:
- Credit card
- Online bank transfer
- Cash payment
- Edgars
- Voucher
Obviously I went for credit card. No, it said, the person who flies must be the credit card holder. I know other airlines allow for a letter to be accompnaied by the passenger. Mango said, no way!
On to bank transfer payments then, I thought.
This turns out not to be an EFT, as this is FORBIDDEN!
No, when I clicked on that option, I said that a special payment programme ( did not take much notice ) can only operate on Windows Explorer 6 and higher.
Well, so much for using Flock!
My last option was the cash payment. ( I don’t have an Edgars account and did not have a voucher)
When arriving at a Nedbank branch with my cheque, I was told that it actually needs to be hard CASH, cheques ain’t no good!
So, to a bank machine to draw cash, back in the queue and then finally my ticket was paid.
Oh, sorry, not so fast.
Now I need to fax the deposit slip to Mango.
How backwards can this be?
So much for ticket less travel, if there is such a huge paper trail already.
No more Mango for me!